Privacy Policy

We value your privacy. This policy explains how ChimneySpark collects, uses, and safeguards personal information in Canada under PIPEDA and applicable provincial laws.

Last updated: January 20, 2026

Information We Collect

• Contact details (name, email, phone) when you submit forms
• Service preferences and address details you provide
• Technical data such as device and browser information

How We Use Information

• To provide quotes, schedule visits, and deliver services
• To improve our website performance and user experience
• To comply with legal and insurance requirements

Cookies

We use strictly necessary cookies and localStorage for preferences (e.g., theme, cookie consent). You can manage cookies in your browser settings.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes set out in this policy or as required by law.

Your Rights

You may request access, correction, or deletion of your personal information. Contact us at [email protected].

Contact

ChimneySpark Privacy Officer — [email protected] — +1 (437) 928-1547

Scope and Definitions

“Personal information” means information about an identifiable individual. This policy applies to our Canadian operations and to interactions with our website and services.

Consent and Purpose Limitation

We collect, use, and disclose personal information with your knowledge and consent, for purposes identified at or before the time of collection. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice.

Sharing with Service Providers

• We may share information with vetted service providers (e.g., scheduling, billing) who are bound by confidentiality and security obligations.
• We do not sell personal information.

Safeguards

We use administrative, technical, and physical safeguards proportionate to sensitivity, including access controls, encryption in transit, and secure storage practices.

Cross‑Border Transfers

Some service providers may process data outside your province or outside Canada. We take steps to ensure comparable protection and require contractual safeguards.

Children’s Privacy

Our services are not directed to children under 13. If we learn we’ve collected information from a child without appropriate consent, we will delete it.

Access and Correction Requests

You can request access to your personal information, challenge its accuracy, or request updates. We will respond within timelines required by law, subject to limited exceptions.

Complaints and Inquiries

If you have a privacy concern, contact our Privacy Officer. You may also contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

Updates to This Policy

We may update this policy to reflect changes in practices or legal requirements. Material changes will be highlighted on this page with a revised “Last updated” date.